Purchased Pony Tokens with Irl money and did not receive them

[FlySky35]

I purchased some pony tokens to buy a barn in the game and the game did not give me the tokens. The balance at the top of the screen is still the same as before I bought them!

[vallers]

I purchased some pony tokens to buy a barn in the game and the game did not give me the tokens. The balance at the top of the screen is still the same as before I bought them!

ping

[Tom]

Larissa is handling this through the help system.

FlySky35, Larissa needs some information from you in order to process the order.

[larissar]

Please email your order number (from the order confirmation email) and the username you want the purchase to go to, to [email protected]

Recently there have been a few purchases with errors and I've been trying to reach the people who bought them but no one is responding to my emails or I'm getting bounce back errors.

[larissar]

I'm having trouble responding to your emails. I need you to confirm if your two purchases should go to this account (CLSalguero).

[larissar]

I purchased some pony tokens to buy a barn in the game and the game did not give me the tokens. The balance at the top of the screen is still the same as before I bought them!

I found your order number, but now I need you to confirm if it is going to this account (FlySky35) or a different one.

[CLSalguero]

Hi Larissa, i do not have an account called Flysky. So i have no idea.

[larissar]

Hi Larissa, i do not have an account called Flysky. So i have no idea.

I know that, but you do also have the same problem as her. I show two outstanding purchases and I need to confirm if you want them on your CLSalguero account. I've tried responding to your tickets but my emails are not reaching you. I also tried private messaging but it wouldn't go through to you.

[CLSalguero]

Ok, yes I do want them in my CLSalguero account

[CLSalguero]

Hi Larissa, i do not have an account called Flysky. So i have no idea.

I know that, but you do also have the same problem as her. I show two outstanding purchases and I need to confirm if you want them on your CLSalguero account. I've tried responding to your tickets but my emails are not reaching you. I also tried private messaging but it wouldn't go through to you.

Ok, yes I do want them in my CLSalguero account