Community Forum
Horse World Online
Breed horses and ponies, raise your foals, and train the next champion in this exciting and realistic online horse breeding game.
Purchased Pony Tokens with Irl money and did not receive them
Need some help figuring out part of the game? Post your questions here and we'll be glad to help you out.
-
- Site Admin
- Visit My Farm
- Posts: 2480
- Joined: Tue Mar 19, 2013 12:46 am
- Visit My Farm
Re: Purchased Pony Tokens with Irl money and did not receive them
Post by larissar »
Okay you should be all set now. Purchases applied to your account.CLSalguero wrote:Ok, yes I do want them in my CLSalguero accountlarissar wrote: I know that, but you do also have the same problem as her. I show two outstanding purchases and I need to confirm if you want them on your CLSalguero account. I've tried responding to your tickets but my emails are not reaching you. I also tried private messaging but it wouldn't go through to you.
-
- Visit My Farm
- Posts: 1074
- Joined: Wed Oct 12, 2016 5:41 am
- Location: Missouri
- Visit My Farm
Re: Purchased Pony Tokens with Irl money and did not receive them
Post by Retsi »
I recently purchased a few things and did not receive the tokens, not sure about the other stuff. They used to instantly appear, maybe there was an error?larissar wrote:.
-
- Visit My Farm
- Posts: 1074
- Joined: Wed Oct 12, 2016 5:41 am
- Location: Missouri
- Visit My Farm
Re: Purchased Pony Tokens with Irl money and did not receive them
Post by Retsi »
I did receive the conformation emails as well.Tom wrote:Larissa is handling this through the help system.
FlySky35, Larissa needs some information from you in order to process the order.
-
- Admin
- Visit My Farm
- Posts: 1288
- Joined: Mon Aug 05, 2013 7:05 pm
- Visit My Farm
Re: Purchased Pony Tokens with Irl money and did not receive them
Post by Tom »
Hi Retsi, I see an error here in the order logs. We will have this sorted for you.
-
- Site Admin
- Visit My Farm
- Posts: 2480
- Joined: Tue Mar 19, 2013 12:46 am
- Visit My Farm
Re: Purchased Pony Tokens with Irl money and did not receive them
Post by larissar »
Can you please confirm the order number for me and I'll have this fixed asap.Retsi wrote:I did receive the conformation emails as well.Tom wrote:Larissa is handling this through the help system.
FlySky35, Larissa needs some information from you in order to process the order.
-
- Visit My Farm
- Posts: 1074
- Joined: Wed Oct 12, 2016 5:41 am
- Location: Missouri
- Visit My Farm
Re: Purchased Pony Tokens with Irl money and did not receive them
Post by Retsi »
[WinCircle Games] Order Confirmation: Order ST713132442larissar wrote:Can you please confirm the order number for me and I'll have this fixed asap.Retsi wrote:
I did receive the conformation emails as well.
[WinCircle Games] Order Confirmation: Order ST89687964
-
- Site Admin
- Visit My Farm
- Posts: 2480
- Joined: Tue Mar 19, 2013 12:46 am
- Visit My Farm
Re: Purchased Pony Tokens with Irl money and did not receive them
Post by larissar »
I've fixed your purchases and you should see them on your account now. Thanks for you support!Retsi wrote: [WinCircle Games] Order Confirmation: Order ST713132442
[WinCircle Games] Order Confirmation: Order ST89687964
Return to “Gameplay Questions & Help”
Jump to
- Community Projects
- ↳ AC Breeding Projects
- General Discussion
- ↳ Announcements
- ↳ Weekly Development Updates
- ↳ General Chit Chat
- ↳ Real-life Horses
- ↳ Community Newsletters
- ↳ Contests
- Breeding
- ↳ What Colour Is My Horse?
- ↳ Breeding Communities
- ↳ Farm Logs
- Marketplace
- ↳ Horses for Sale
- ↳ Stallions at Stud
- ↳ Services
- Knowledgebase & Guides
- ↳ Gameplay Questions & Help
- ↳ Guides & How To
- Technical
- ↳ Change Log v3
- ↳ Comments and Suggestions
- ↳ Suggestions Archive
- Guest Discussions
- ↳ Public Questions & Answers